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Terms and Conditions | Parkingzone

Terms & Conditions:

It’s Important that you understand what you are booking before you commit and make payment. In this regard, we have set out our Terms & Conditions which you can read prior to making a booking as these will be the conditions of your booking once you have made a payment. 

About Us: Our terms and conditions are governed by English law and apply from when we provide you with a booking reference via our website or by phone in exceptional cases. Both Parties (You and Us) agree to submit to the exclusive jurisdiction of the English courts. When we talk about  'us', ‘we’ etc, we mean Parkingzone Limited (co no: 11502152) with Registered Address: Suite 13, 95 Miles Road, Mitcham, England, CR4 3FH.

These terms only apply to Parkingzone bookings made directly through our website, app, or via Parkingzone contact centre or through an affiliate partner of Parkingzone using the Parkingzone booking website/engine. We act as a booking agent for the companies that provide or operate the travel products we sell on our website. Your contract for the provision of these travel products will be with the applicable provider of them, and they have their own terms and conditions. These are available upon request or you can access via their website. Bookings made via a third party partner website are subject to the terms and conditions set out on that website.

By booking with Parkingzone Ltd you have agreed to be bound by the following Terms & Conditions which are governed by English law and apply from when we provide you with a booking reference. You agree to be subject to the decisions of the courts in England.

1.0 Before You Make a Booking

We endeavour to provide you with as much relevant and accurate information as possible about each booking option available. The companies that provide the holiday packages, air tickets, hotels, car parks, lounges, and car hire we sell will have their own terms and conditions, which will also apply to you. Once you book, our role is as an intermediary between you and the product provider, sharing the booking details with the provider and sending you a booking reference number by email on behalf of the provider.

As regard Airport Car Parking, we deal with Multiple car park providers nationally so have a wide and varied range of options and prices that can change. Please read the parking product details carefully before you decide which option best suits your needs and budget. We cannot accept any refund claims based on a lack of information that is presented in the product details on the website.

Parkingzone Ltd acts as an Agent for the carefully selected car park providers featured on the website. Your parking contract will be with the individual car park provider and will be subject to their Terms & Conditions which may contain exemption clauses and limit each company's liability. (full details of each car park’s Terms & Conditions are available from the individual car park provider). Your e-mail confirmation will state the name of the car park provider you have been booked with.

All prices include VAT and are constantly updated so we can give you the best deal available at the time. A price we’ve offered you may go up or down if you come back to book later. Make sure you book the package you want when you see it, so we can guarantee you’ll pay the price you’ve seen. We reserve the right to correct any pricing errors on our website and/or on any bookings at an incorrect price.

If you use a discount code when looking at our products, the discount will be noted on each package it applies to. If you want to take advantage of your discount, make sure you book a package that states your discount can be applied.

2.0 Making Your Parking Booking

Parkingzone Ltd has developed this website to make booking a very simple process. If you encounter any problems, please email [email protected].

Prices

Parkingzone offers amazing deals for airport parking. Our pricing information:

  • All displayed/advertised prices are inclusive of VAT
  • All car parking bookings are subject to a non-refundable booking fee to be paid at the time of booking
  • Some car parks require a minimum number of days stay. If you wish to stay for less than this period the minimum stay duration cost is payable
  • All daily parking prices displayed on the website may vary according to the date and length of your stay
  • Please check the parking product for any additional surcharges before you book. Surcharges are paid directly to the car park provider and are not reflected in our displayed/advertised prices
  • Not all car parks can cater for unusually long/wide or high-sided vehicles, so there may be an extra charge for these. Customers are entitled to one standard parking space (2.4m Wide by 4.8m Long) per booking. Oversized vehicles eg minibuses, long wheel base vans, camper vans etc, which require more than one space will be subject to payment of an additional space equal to 100% of the original booking price. Please check before you book
  • Special offers, vouchers and promotion codes cannot be used in conjunction with any other offer unless otherwise stated

3.0 Amending/Cancelling Your Parking Booking

We know that from time to time things change and you may need to cancel or amend your booking. We will take all reasonable measures to facilitate your changes but are bound by the Terms & Conditions of each car parking product, so it is important that you read the cancellation and amendment policy below.

Cancellations are subject to the contractual terms agreed upon within these Terms & Conditions and must be made through Parkingzone and not the car park provider directly. Each car park provider may also have their cancellation policy so you must check the car park's Terms & Conditions. Some products are non-amendable (Non-Flex) and no refund is eligible. 

To cancel a booking please contact us via our ticketing system https://www.parkingzone.co.uk/support or send an e-mail to [email protected] quoting your booking reference number. Please note that cancellation requests can only be actioned within office hours and are subject to our notice periods.

All cancelled bookings are subject to a £20.00 administration charge (unless you have cancellation cover, cancel before 72 hours of your Drop-Off time and you have not booked a non-amendable product (non-flex)).

Refunds:

  • No refunds are eligible for part stays
  • All booking fees are non-refundable
  • Non-amendable products (non-flex) are not eligible for a refund

Refund Notice Periods:

In order to claim a refund all car park providers require a MINIMUM cancellation period of 72 hours prior to your arrival time with the exceptions of:

  • Manchester SkyPark Indoor - 14 days notice
  • Edinburgh Flying Scot - 14 days notice
  • Edinburgh Low Cost Park & Ride - 14 days notice
  • Edinburgh Park & Fly, Park & Ride/Meet & Greet - 14 days
  • Non-amendable products are not eligible for a refund

Certain promotional offers are non-refundable.

Every effort is made to ensure clients receive the correct information for their booking. If for any reason you fail to utilize the booked space and adequate notice is not given you will regretfully not receive a refund.

Parking Booking Amendments

Any amendments made to a booking with more than 48 hours notice will incur an amendment charge of £10.00. To amend your booking please use our ticketing system https://www.parkingzone.co.uk/support or email us at [email protected] quoting your booking reference number.

Parking Cancellation Cover

If you take out our optional Cancellation Cover you will be exempt from the £20 cancellation fee or £10 amendment fee should you need to cancel or change your booking. However, if you wish to cancel your booking you must do so at least 72 hours before your car-park arrival time or 48 hours before your car-park arrival time if you wish to amend your booking. If you cancel after this time you will be subject to our usual terms & conditions above and the terms & conditions of the car park provider. Please note: Non-amendable products (Non-Flex) can not be cancelled.

4.0 Arriving at the Car Park (Drop-Off)

We will email you all of the documentation that you need to access the car park.

Park & Ride/Shuttle Services and On-site Parking

Please ensure that you take:

  • Directions to the car park
  • Telephone number of the car park
  • The Booking Reference and/or Booking Confirmation Voucher
  • The credit or debit card that you paid for the booking with (some car parks use the credit card to automate entry and exit).

Meet & Greet/ Chauffeur Services

Any booking errors or late arrivals resulting in company drivers being kept waiting may result in an administration charge (typically £10 but can vary). This is payable to the driver immediately. Please check the product surcharges of the car park provider.

Please ensure that you take:

  • Directions to the airport
  • The Chauffeur's contact number
  • Details of arrival procedure as stated on your booking voucher

Entry/Exit Procedures

If you do not follow the correct arrival/ entry or exit procedures or fail to show your booking voucher you may be charged by the car park. Parkingzone will not be able to obtain a refund on your behalf. 

It is very important that you arrive at your car park with plenty of time to spare. Any missed bookings, flights or other problems arising from being late cannot be recompensed by Parkingzone.

Most airports charge a fee for Pick Up and Drop offs. This fee varies between airports hence please check the airport policy on this online. The fee is payable directly to the airport or to the provider at the time on entry/exit. This is NOT included in your booking fee.

Possessions and Keys

Some parking services will require you to leave your ignition keys. This is perfectly normal and safe and allows for a more efficient parking service. You will see whether you will need to leave your keys on the parking information when you book. Remove all possessions and leave only the keys/codes required for your vehicle.

You must ensure that before leaving your vehicle it is in a roadworthy condition, taxed and has a valid MOT if applicable. The car parking company's drivers are fully insured by the service provider.

5.0 Collecting Your Car (Pick-Up)

Car park providers accept liability for proven acts of negligence to the extent of their Terms & Conditions hence please ready and understand these T&C’s . For Park & Ride, and Meet & Greet parking options, claims cannot be considered once your vehicle has left the site, so it is important to check your vehicle before you leave the car park or terminal and report any concerns to the car park provider directly. 

6.0 Parking Complaints Procedure

In the unlikely event that you encounter a problem at your car park you must inform the provider before you leave. Some providers will NOT accept complaints once you have collected your vehicle and have left the car park. In other instances, complaints will be more difficult to manage once your vehicle has left the site. Service providers will generally try to resolve any issues before you leave the car park.

If you are not satisfied with the service provider's response then put any outstanding issues in writing to Parkingzone within 10 days of your return date. It is important to include as much detail as possible about your complaint. Please send your complaint to: - Parkingzone Ltd, Office F Suite, 8 Kelvin Way, Crawley, West Sussex RH10 9SE, or Email: [email protected]

You should receive a reply within 10 working days upon receipt of your complaint. We will do our utmost to manage your complaint, however, Parkingzone will NOT be liable in any way due to the issue you have with the car park provider.

Limitation of Liability

The total liability for Parkingzone Ltd to the client for any and all claims arising from the use of the website is limited to the cost of the client's booking including both parking and booking fees paid to Parkingzone Ltd.

We cannot accept liability under any circumstances for factors outside of our control where the performance of this contract is prevented. These include, but are not limited to reasons of war, threat of war, riots, civil strife, terrorist activities, industrial disputes, natural disaster, nuclear disaster, fire or adverse weather conditions etc. Changes or termination of your contract due to force majeure are extremely unlikely. If, however, such major events do occur, we regret we will be unable to make any refund of payments for services not received. We cannot accept liability or pay any compensation where the performance (or prompt performance) of our obligations under our contract with you is prevented or affected by force majeure. This is also the case if you suffer any damage, loss or expense of any nature as a result of the major event.

Distance Selling Regulation

In accordance with Distance Selling Regulations 2000, Regulation 6 (b) 4, all bookings are exempt from the 14 day cooling off period imposed on some online goods and services.

Modification of Terms & Conditions

Parkingzone Ltd may modify these Terms and Conditions from time to time. You agree to the terms and conditions at the time of your booking.

Contact Information:

Trading Address: Suite 8f, Kelvin House, Kelvin Way, Crawley, RH10 9WEmail:

Email: [email protected]

Registered Address: Suite 13, 95 Miles Road, Mitcham, England, CR4 3FH